David Christopher's is an import company as well as a retail store? *

True

False

Customers earn____dollars in rewards for every $100 spent in the store. *

$20

$5

$15

$10

Customers can use rewards earned on the same day the reward was earned. *

True

False

What should I do if someone comes in wanting to sell an advertisement or seeking a donation? *

Immediately get David or Jennifer.

Take the person's name and number.

Give the person Jennifer's card and ask that they email any requests to her.

Nothing.

What should I do if suspect a shoplifter? *

Tackle the suspect.

Call 911.

Contact a member of management and explain the situation.

Approach the suspect and ask if they are stealing.

Can a customer who has an automatic discount earn rewards? *

No

Yes

Maybe

What do I do if a customer tells me he/she gets an automatic discount? *

Contact a person in the store who is approved to work with customers who receive automatic discounts.

Give the customer the discount anyway.

Tell the customers he/she is lying.

What should I do if someone calls the store asking to speak to David, Jennifer, Kathy or Ricky? *

Hang up the phone.

Tell them, "Good Luck."

Thoroughly screen the call to make sure the person needs to speak to David, Jennifer, Ricky or Kathy and take the phone to them. Or take a message.

Customers who sign up for Hallmark's Gold Crown Rewards earn rewards on: *

Hallmark only items.

David Christopher's items.

Hallmark and David Christopher's items.

It depends on the situation.

What should I do if someone gives me a Hallmark coupon? *

Immediately give the customer the discount.

Read the coupon and check the expiration date, as well as details on what items are included before giving the person the discount.

Ask a member of management for help.

If a customer brings an item to the register that rings up differently than what it is marked, what price is honored? *

The marked price.

The price it rings up.

An average of the price marked and the price it rings up.

What do I do if a SALE sign is left up accidentally, and a customer wants the price on the SALE sign, but the sale is over? *

There is nothing you can do. The item is no longer on sale.

Argue with the customer.

Honor the SALE price since the sign being left up was our fault.

Personal visitors during my shift should be limited. If I spend more than 5 minutes with a visitor, I must clock out before continuing to visit. *

True

False

Who is responsible for the daily checklist? *

Sales Associates

Managers

Every Employee

Who do you contact if someone wants to return an item? *

A person approved to transact returns.

Another sales associate.

David or Jennifer

We don't accept returns.

Rewards earned are valid ____ days from the day they are earned. *

30 days

60 days

90 days

One year

_____days notice is needed for time off requests. *

10

14

21

30

Each employee working 5-7 hours per day will be entitled to one ____minute lunch. *

15

30

45

60

I must clock out for my lunch. *

True

False

Use of my cell phone is strictly prohibited while I am on the clock. *

True

False

If I observe an employee breaking a set rule, I should let ______ know. *

David

Jennifer

Kathy

Pam

If I am scheduled to work and can't, I should...... *

Try to switch shifts with someone else and then get approval for Human Resources.

Contact Human Resources immediately.

Tell David.

Any item $_____ or more can be gift wrapped for free. *

5

10

15

20

Non-sale items can be held for ___days. *

One

Two

Three

Four

Five

Sale items can't be placed on hold. *

True

False

What form should be completed when a new shipment is being completed? *

There is no form to complete.

Receiving Merchandise Form

Merchandising Form

Just write on a sticky note any items we didn't receive.

I am required to be at work during Open House, the day after Thanksgiving and the day after Christmas. *

True

False

If I work 8 hours or more, I will get one 30 minute lunch and two ____ minute breaks. *

10

15

20

There are no breaks for employees working 8 hours or more.

I may ask for up to___ off per month and HR will do her best to work around my request. *

Five

Three

Two

I may request as many days off as I need.